BEEJबीज

Refund & Cancellation Policy

Last updated: 4 September 2026

We sell food, so we cannot resell a jar once it has left us or been opened. What we can do is make it right whenever an order arrives damaged, wrong, or short — quickly and without argument.

Cancelling an order

You can cancel any order before it is dispatched. Email beejnutrition@gmail.com with your order number and we will cancel it and refund you in full.

Once a parcel has been handed to the courier we can no longer stop it. Write to us anyway — tell us what you need and we will work it out with you.

When we replace or refund

We will replace the item or refund you, whichever you prefer, if:

  • a jar arrives damaged, broken, or leaking;
  • the seal is broken or tampered with on arrival;
  • you receive the wrong product or the wrong pack size;
  • an item is missing from your order;
  • the product is past its best-before date on arrival.

Tell us within 48 hours of delivery at beejnutrition@gmail.com, with your order number and a photo of the item and its packaging. The photo is genuinely useful — it usually lets us resolve the matter the same day and helps us find where the problem happened.

What we cannot accept

Because these are edible goods, we cannot take back items that have been opened, partly consumed, or correctly delivered and simply not wanted. We also cannot accept returns where the issue is reported more than 48 hours after delivery, or where the product has not been stored as directed on the pack.

Taste is subjective, and raw seeds and nuts vary a little between harvests in colour and size. That variation is natural and is not a defect. If something tastes genuinely off, though, tell us — that is a quality problem and we want to know.

How refunds are paid

Approved refunds go back to the original payment method. Once we confirm the refund, it typically reaches you within 5–7 business days, depending on your bank or card issuer. We do not charge any processing fee on a refund.

If a payment fails or is debited twice, the amount is normally reversed automatically by the payment gateway. If it has not reached you within 5–7 business days, write to us with the transaction details and we will follow it up.

Undelivered parcels

If a parcel is returned to us undelivered, the terms in our Shipping & Delivery Policy apply.